Kite the Hero
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User Experience Manager with solid skills in Interaction/Interface Design, Usability, Information Architecture, Project Management and Graphic Design seeking an innovative and creative company looking for an out of the box (way out of the box) thinker who enjoys brainstorming, collaboration and long walks on the beach. Excellent blend of driving results and a sense of humor.  Looking for a chance to do great work while having fun.


Elsevier, 2010-Present
Senior User Experience Specialist
Partnering with product management and technology teams to create optimal online user experience for new suite of products. Directing and driving all user experience activities (user research, testing, and analysis, user interface, interaction, and information design, and creating all user experience project documentation).

American Express, 2006-2009
Manager, User Experience
Manager for AmexWeb, the American Express corporate intranet, serving over 60,000 employees globally.
Liaison between AmexWeb team and site partners representing the company business units and staff groups.
Perform a variety of user experience activities including usability assessments, user testing,
interaction/interface design, and managing site builds and site migrations.

User Experience and Design

Project Management

United Communications Group, 2004-2006
Project Manager
Primary user experience specialist for the company, duties included usability reviews, creating and updating
information architectures, wireframing and interaction/interface design. Managed a variety of web projects
including site launches and redesigns requiring coordination with business users, developers, designers,
testers, and network administrators. Acted as a web/graphic designer on numerous projects.

User Experience and Design

Project Management

Ingenix Publishing, 2001-2004
Creative Services Project Manager (Contract Position), 2003-2004
Evaluated and documented processes in marketing creative department while also managing the work load
of the department
Training Operations Project Manager, 2003
Coordinated internal training details including scheduling training sessions, coordinating content deliver, tracking
of training efforts, and maintaining and improving departmental processes.
Web Content Lead, 2001-2003
Web Content Specialist, 2001
Created and managed content for e-commerce sites, primarily that generated over
$1 million/year in online sales. Maintained 100+ product inventory pages and 50+ content pages.

User Experience and Design

Project Management

Missouri Department of Natural Resources, Jefferson City Regional Office, 1996-1998
Environmental Specialist, Air Pollution Control Program, 1997-1998
Conducted inspections of air pollution sources, investigated air pollution complaints, and initiated enforcement
action against violators.
Environmental Specialist, Public Drinking Water Program, 1996-1997
Conducted inspections of drinking water facilities, collected water samples for analysis, investigated unsafe
drinking water samples, responded to water supply contamination emergencies, and provided technical
assistance for drinking water facilities.


New York University, 2000
Master's Interactive Telecommunications Program, Tisch School of the Arts
Course work in design, information architecture and usability, programming, video, audio, and online communities

University of Missouri-Columbia, 1996
Bachelor of Science, Biological Sciences
Phi Beta Kappa, cum laude


Proficient with a large suite of products including: Adobe Creative Suite, Camtasia, Morae, Microsoft Office Suite, WebTrends, Omniture, Endeca Search, Vignette Portal/Content Management, and SharePoint.
Excellent knowledge of HTML and CSS, working knowledge of JavaScript