SUMMARY

User Experience Manager with solid skills in Interaction/Interface Design, Usability, Information Architecture, Project Management and Graphic Design seeking an innovative and creative company looking for an out of the box (way out of the box) thinker who enjoys brainstorming, collaboration and long walks on the beach. Excellent blend of driving results and a sense of humor.  Looking for a chance to do great work while having fun.

WORK EXPERIENCE

Elsevier, 2010-Present
Senior User Experience Specialist
Partnering with product management and technology teams to create optimal online user experience for new suite of products. Directing and driving all user experience activities (user research, testing, and analysis, user interface, interaction, and information design, and creating all user experience project documentation).

  • Owner of UX/UI for e-commerce in new application marketplace, responsible for user flows and all screen designs
  • Designing IA/UI and building screens in new CMS system for a developer portal
  • Creating applications style guide and consulting with internal application developers to provide
    user experience expertise

American Express, 2006-2009
Manager, User Experience
Manager for AmexWeb, the American Express corporate intranet, serving over 60,000 employees globally.
Liaison between AmexWeb team and site partners representing the company business units and staff groups.
Perform a variety of user experience activities including usability assessments, user testing,
interaction/interface design, and managing site builds and site migrations.

User Experience and Design
  • Performed usability assessments (heuristic reviews) of learning system applications, PeopleSoft
    implementation, Wiki systems, and On-boarding applications
  • Ran user testing (scripting, recruiting, scheduling, facilitating, reporting) for the migration of a staff
    group site, and assisted with facilitation of user testing conducted for PeopleSoft implementation
    project
  • Created interactive wireframes and final graphical design for custom acronym Wiki
  • Worked with Six Sigma team and orientation managers to transform new employee on-boarding
    material into an online tool
  • Designed new login and security screens for AmexWeb

Project Management

  • Managing initiative to develop standards for AmexWeb by working with outside design firm for
    development of outline, managing a contract resource for consolidation of standards and
    managing build of standards site
  • Lead for site migrations from version 6 of Vignette Content Management (VCM) to version 7 VCM
    including the technology staff group site which was comprised of thousands of pages
  • Responsible for an $80k budget for engagement on off-shore development team

United Communications Group, 2004-2006
Project Manager
Primary user experience specialist for the company, duties included usability reviews, creating and updating
information architectures, wireframing and interaction/interface design. Managed a variety of web projects
including site launches and redesigns requiring coordination with business users, developers, designers,
testers, and network administrators. Acted as a web/graphic designer on numerous projects.

User Experience and Design

  • Managed the user experience and graphical design of a home health portal web site
    • Mapped out the complete site information architecture and user experience with wireframes
      which included the display of 5 publications, 3 reference libraries, search and search results,
      store, events, 4 discussion forums and he experience for registration and purchase
  • Developed wireframes for and optimizing the user experience for the redesigns of the following sites:
    • American Graduate University - created new site architecture
    • The VoiceReport - designed new purchase/checkout experience
    • RFIDOperations - revised the site architecture to accommodate altered business plan
    • Board of Advanced Medical Coding - created new site architecture
  • Redesigned DecisionCoder marketing web site and created a Flash tour of the DecisionCoder application
  • Created 50+ audio conference marketing sites and corresponding ads and emails

Project Management

  • Acted as project manager for the redesign of the United Communcations Groups corporate web site
    Communicated across all IT groups (liaisons, analysts, developers, testers, network administrators) to
    capture and document a new IT project life cycle process

Ingenix Publishing, 2001-2004
Creative Services Project Manager (Contract Position), 2003-2004
Evaluated and documented processes in marketing creative department while also managing the work load
of the department
Training Operations Project Manager, 2003
Coordinated internal training details including scheduling training sessions, coordinating content deliver, tracking
of training efforts, and maintaining and improving departmental processes.
Web Content Lead, 2001-2003
Web Content Specialist, 2001
Created and managed content for e-commerce sites, primarily www.ingenixonline.com that generated over
$1 million/year in online sales. Maintained 100+ product inventory pages and 50+ content pages.

User Experience and Design

  • Created mock-ups for redesign of IngenixOnline and worked with marketing department to improve
    both the customer shopping experience through improvements to search, category, and product pages
    and collection of promotion codes.
  • Mapped out in wireframes and flow-charted an expedited registration process for IngenixOnline
  • Coordinated content direction and development with product and marketing managers
  • Designed online product marketing (Flash tours, ads, e-mail templates) and innovated the first Flash
    product tour for Ingenix Publishing

Project Management

  • Coordinated job flow between marketing managers, designers (in-house and freelance), production,
    and print services for an average of 20 monthly direct response campaigns
  • Ensured 2005 cover art for 50+ products was completed as scheduled
  • Orchestrated program scheduling for ongoing product training for approximately 100 sales
    representatives and marketing managers
  • Tracked attendance and proficiency results for 40+ training sessions over a 4-month period and
    improved accuracy and readability of training census reports
  • Revamped monthly web reports to make the information available at a glance for senior managment

Missouri Department of Natural Resources, Jefferson City Regional Office, 1996-1998
Environmental Specialist, Air Pollution Control Program, 1997-1998
Conducted inspections of air pollution sources, investigated air pollution complaints, and initiated enforcement
action against violators.
Environmental Specialist, Public Drinking Water Program, 1996-1997
Conducted inspections of drinking water facilities, collected water samples for analysis, investigated unsafe
drinking water samples, responded to water supply contamination emergencies, and provided technical
assistance for drinking water facilities.

EDUCATION

New York University, 2000
Master's Interactive Telecommunications Program, Tisch School of the Arts
Course work in design, information architecture and usability, programming, video, audio, and online communities

University of Missouri-Columbia, 1996
Bachelor of Science, Biological Sciences
Phi Beta Kappa, cum laude

SKILLS and SOFTWARE

Proficient with a large suite of products including: Adobe Creative Suite, Microsoft Office Suite, Camtasia, Morae, WebTrends, Omniture, Endeca Search
CMS Systems: Drupal, Vignette Portal/Content Management, SharePoint, WebGUI
Excellent knowledge of HTML and CSS, working knowledge of JavaScript